General Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely.
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping (1-2 business days) is available for an additional fee. International shipping varies by location.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. Contact us for specific international shipping information.
Product Questions
Are your products genuine and new?
Absolutely! All our products are 100% genuine, brand new, and come with full manufacturer warranties. We never sell used or refurbished items as new.
Do you offer custom PC builds?
Yes! We offer custom PC building services. Our technicians will assemble your system with the components you choose and test everything thoroughly before shipping.
What if a component is defective?
All products come with manufacturer warranties. If you receive a defective item, contact us immediately and we'll help you with the warranty process or replacement.
Technical Support
Do you provide technical support?
Yes, our technical support team is available to help with installation, compatibility issues, and general questions about our products.
Can you help me choose components?
Absolutely! Our experts can help you select the right components for your needs and budget. Contact us for personalized recommendations.
Account & Orders
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
Can I cancel my order?
Orders can be cancelled within 2 hours of placement if they haven't been processed yet. Contact our support team immediately for cancellation requests.
Still Have Questions?
Can't find what you're looking for? Contact our support team:
Email: support@pcshop.com
Phone: +1 (555) 123-4567
Live Chat: Available during business hours