General Questions

What payment methods do you accept? +

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely.

How long does shipping take? +

Standard shipping takes 3-5 business days. Express shipping (1-2 business days) is available for an additional fee. International shipping varies by location.

Do you ship internationally? +

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. Contact us for specific international shipping information.

Product Questions

Are your products genuine and new? +

Absolutely! All our products are 100% genuine, brand new, and come with full manufacturer warranties. We never sell used or refurbished items as new.

Do you offer custom PC builds? +

Yes! We offer custom PC building services. Our technicians will assemble your system with the components you choose and test everything thoroughly before shipping.

What if a component is defective? +

All products come with manufacturer warranties. If you receive a defective item, contact us immediately and we'll help you with the warranty process or replacement.

Technical Support

Do you provide technical support? +

Yes, our technical support team is available to help with installation, compatibility issues, and general questions about our products.

Can you help me choose components? +

Absolutely! Our experts can help you select the right components for your needs and budget. Contact us for personalized recommendations.

Account & Orders

How do I track my order? +

Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.

Can I cancel my order? +

Orders can be cancelled within 2 hours of placement if they haven't been processed yet. Contact our support team immediately for cancellation requests.

Still Have Questions?

Can't find what you're looking for? Contact our support team:

Email: support@pcshop.com

Phone: +1 (555) 123-4567

Live Chat: Available during business hours